Last updated: 15 November 2025

This page contains the delivery, payment, and return terms of Vibly Design (Jenny Mickos, Business ID 2193938-3).
These terms apply to all digital products and bookable services offered in the online store.

1. Company Information

Vibly Design
Riihitie 18, 49900 Virolahti, Finland
+358 40 487 9156
jenny@vibly.fi
www.vibly.fi

2. Digital Products (e-books, Canva templates, design templates, brand cards)

2.1 Delivery

Digital products are delivered automatically after purchase via email or as a download link.
Delivery is immediate.

2.2 No Right of Return

Digital products are non-refundable, as delivery occurs instantly after the purchase.
By accepting the purchase terms, the customer confirms that they waive their 14-day right of withdrawal under the Finnish Consumer Protection Act (KSL 6:16).

2.3 Errors in Digital Products

If the download link does not work or the file is corrupted, we will correct the issue free of charge.
Support: jenny@vibly.fi

3. Services and Sparring Sessions

3.1 Bookings and Cancellations

A booking becomes binding immediately after the booking confirmation.

Cancellation policy:

• More than 48 hours before: cancellation free of charge

• Less than 48 hours before: 50% of the service price will be charged

• Less than 24 hours before / no-show: 100% will be charged

3.2 Monthly Services (social media management)

Monthly contracts have a 30-day notice period.
Delivered content will not be refunded or credited.

4. Website Projects and Branding Packages

4.1 Project Workflow

Projects are planned together with the customer.
The customer agrees to provide all necessary materials within the agreed timeframe.

4.2 Cancellations / Interruptions

If the customer cancels or interrupts the project:

• Completed work will be invoiced according to actual hours

• Minimum charge: 30% of the total project price

5. Pricing and Payment Terms

5.1 Prices

All prices are visible on the website and online store.
Prices are subject to 25.5% VAT, unless otherwise stated.

5.2 Payment Methods

Online store payments are processed securely through Wix.

5.3 Payment Reminders

A payment reminder is sent 7 days after the due date.
Late fees and interest will be charged according to Finnish law.

6. Delivery Time

6.1 Digital Products

Delivered immediately after payment via email or direct download.

6.2 Services

Services are carried out at a mutually agreed time.

7. Complaints

Complaints must be made within 14 days of product delivery or service completion.
Send complaints to: jenny@vibly.fi

8. Limitation of Liability

Vibly Design is not responsible for:

• disruptions caused by third-party services (e.g., Wix, Canva, email services)

• errors resulting from customer-provided information

• compatibility issues with the customer’s devices or software

Services are provided with professional care, but Vibly Design is not liable for the client’s business-related sales or financial outcomes.

9. Other Terms

Vibly Design reserves the right to update these terms.
The latest version is always available at: www.vibly.fi/toimitus-ja-palautus